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EC21 Messenger
 

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EC21 Messenger Installation and Download

EC21 Messenger uses an ActiveX control to check your messenger status and display the coversation window. For those with Windows XP Service Pack 2 installed, you will be prompted to allow active the messenger. The prompt will be similar to the following screenshot. Then click “Install ActiveX Control…” and install this Program.
 
 
If you still have a problem after installing Active X program, you need to chage the Internet Option.
 

Included below are a few steps you can follow to try to correct the issue.

  1. Open Internet Explorer
  2. Open the “Options” menu and select “Internet Options’.
  3. Click on the “Security” tab. Make sure the Internet zone is selected, then Click “Custom Level”.
  4. Look for the following settings and set them as follows: Automatic Prompting for ActiveX Controls = Disable Binary and Script Behavior = Enable Download Signed ActiveX Controls = Enable Download Unsigned ActiveX Controls = Disable Initialize and script ActiveX Controls not marked as safe = Disable Run ActiveX Controls and Plugins = Enable Script ActiveX Controls marked safe for scripting = Enable
  5. Click here and install the EC21 Messenger Plugin for Internet Explorer. This step must be completed after you have set the above settings.

You should now be able to log into the EC21 Messenger and chat with the company you are interested. If you receive a Windows Security Alert message, that states that Windows Firewall has blocked network access from this program, click on “For this program, don’t show this message again” and click “OK”.