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How to avoid Online Fraud
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How to avoid Internet Fraud - For Sellers

   
 
Track your package
 

Maintain proof that the buyer received your package and create a better customer experience. Promptly send the tracking number to your buyer so they can feel satisfied as they monitor its delivery progress. Use delivery confirmation as an added precaution.

   
 
Watch for address inconsistencies
 

A shipping address that is different from the billing address is fairly common, however this could be a fraud indicator. For instance, a high-priced item that has a billing address in one country and a shipping address in another may be suspicious.

   
 
Beware of unusual buyer requests
 

Unusual requests should put you on alert to suspicious activity. A few examples are buyers who:

  Want a rush shipment at any cost
Do not make their payment in full
   
 
Provide clear and detailed descriptions
 

Let your buyer know exactly what to expect. Give a detailed description of your item and include pictures. Also make sure to state your return policy clearly in a place where your buyer will be sure to see it.

   
 
Respond to buyer inquiries promptly
 

Let your buyer know that you are listening. Respond promptly and courteously to their questions.

Encourage mediation
If a buyer threatens to file a chargeback against you, remain professional and encourage them to instead file a claim at the Resolution Center on the PayPal website. This process is faster and often less painful for both parties. PayPalâs Resolution Team will arbitrate the dispute and work toward a fair resolution that satisfies both seller and buyer. And PayPalâs resolution services are free of charge.