Maintain proof that the buyer received your package and create a better customer experience. Promptly send the tracking number to your buyer so they can feel satisfied as they monitor its delivery progress. Use delivery confirmation as an added precaution.
A shipping address that is different from the billing address is fairly common, however this could be a fraud indicator. For instance, a high-priced item that has a billing address in one country and a shipping address in another may be suspicious.
Unusual requests should put you on alert to suspicious activity. A few examples are buyers who:
Want a rush shipment at any cost
Do not make their payment in full
Let your buyer know exactly what to expect. Give a detailed description of your item and include pictures. Also make sure to state your return policy clearly in a place where your buyer will be sure to see it.
Let your buyer know that you are listening. Respond promptly and courteously to their questions.
If a buyer threatens to file a chargeback against you, remain professional and encourage them to instead file a claim at the Resolution Center on the PayPal website. This process is faster and often less painful for both parties. PayPalâs Resolution Team will arbitrate the dispute and work toward a fair resolution that satisfies both seller and buyer. And PayPalâs resolution services are free of charge.