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 FAQ |
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 [Registration]
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 How
can I become an EC21 member? |
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I
get an 'Invalid Number' error when submitting my registration. |
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| [Category]
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| I
cannot add categories to the Buying and Selling Categories fields when
submitting my registration. |
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Will
you add more product categories in the future? |
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| [Sign
In and Accounts]
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Can
I change my EC21 membership ID? |
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I
know my ID and password, but I cannot log in. |
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How
can I find my password? |
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| [Search
for information]
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How
can I search for information on EC21? |
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Will
EC21 search for buyers or sellers for me? |
| Does
EC21 import, export or otherwise trade? |
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| [Manage
Trade leads, Product Catalog, Company Profile]
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How
can I post trade leads? |
| How
can I post a product catalog? |
| How
can I update my company profile? |
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| [Manage
Homepage]
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| How
can I manage my Guest Book or Bulletin Board? |
| How
can I change my homepage design? |
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| [Send
An Inquiry]
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| Can
I send an inquiry if I'm not a member? |
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I
cannot submit an inquiry when clicking 'Send'. |
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Why
are so many of my inquiries returning as failed? |
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| [Trade
Alert]
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How
can I change my 'Trade Alert' settings? |
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I
cannot view the 'Trade Alert' delivered to my e-mail. |
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| [Advertisement]
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| How
can I advertise on EC21? |
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| [About
Fraud]
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I
suspect an EC21 member is engaged in fraud. What shall I do? |
|
 How
can I become an EC21 member? |
 Top
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It is simple and free to join EC21!
1. Visit www.ec21.com and click "Join Now" on the right side of the front page
2. Choose your country and click "Go"
3. Complete the registration form and click "Submit"
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| How
can I search for information on EC21? |
Top
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You can search for information in Trade Leads, Product Catalogs and Company
Directories using the following procedure:
For sellers:
1. Enter keywords (product type or brand) in the search box on the EC21.com
front page
2. Select "Trade Leads"
3. Click "Search" to view a list of matching trade leads
4. Use "Advanced Search" to narrow the results
5. Then click "Buy" (blue font) to view only buyers' trade leads
6. You can contact traders directly by clicking "Send An Inquiry" on each
company's page
For buyers:
1. Enter keywords (product type or brand) in the search box on the EC21.com
front page
2. Select "Trade Leads"
3. Click "Search" to view a list of matching trade leads
4. Use "Advanced Search" to narrow the results
5. Then click "Sell" (blue font) to view only sellers' trade leads
6. You can contact traders directly by clicking "Send An Inquiry" on each
company's page
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| Will
EC21 search for buyers or sellers for me? |
Top
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No. We are unable to carry out searches on behalf of individual users.
We do provide a Trade Lead email alert service that notifies users of newly
posted offers matching their specifications. The service is available to
registered members only. For further information, please visit
http://www.ec21.com/doc/app/content/help.html
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| Does
EC21 import, export or otherwise trade? |
Top
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| No. EC21 operates an online trade site that facilitates global online trade. We
do not import, export, or otherwise engage in trade. |
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| How
can I post trade leads? |
Top
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1. Log in
2. Click on 'Trade Leads' in My EC21
3. Click 'Post'
4. Complete the description and click 'Post'
5. You can re-post your trade leads in 7 days |
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| How
can I post a product catalog? |
Top
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1. Log in
2. Click on to 'Product Catalogs' in My EC21
3. Click 'Add Item'* if you're a novice. And Click
'Add Group' if you're an experienced user.
4. Input all your product information
* Groups represent multiple items. They are not searchable.
* Items represent individual products. The information inserted in Item fields
is searchable when searching product catalogs. |
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| How
can I update my company profile? |
Top
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1. Login
2. Go to 'Company Profile' or 'Update Member Info' in My EC21 page
3. Click 'submit'
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| How
can I advertise on EC21? |
Top
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| To feature a banner advertisement on a category or keyword search page on the
EC21 Website:
1)Send the following to
Here
- Any image files of your products, plus advertisement copy.
- Your preferred EC21 Category or Keyword
- The Web address to link to your advertisement
- The duration of advertisement (months)
- Your EC21 ID (if you have one)
2) Remit payment
A banner advertisement costs just US$100 per month (minimum one month) Please
remit via T/T to:
- Beneficiary: EC21
- Bank: Hanvit Bank
- Swift Code: HVBKKRSE
- Account No.: 600-252487-41-007
3) We will notify you upon receipt of your ad data and funds, and will display
your banner on the EC21 website within a few days.
You can also find full details of how to advertise on EC21 at
http://www.ec21.com/doc/app/content/advertisement.html
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| How
can I manage my Guest Book or Bulletin Board? |
Top
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1. Log in
2. Click on 'Edit Site Style' in My EC21
3. Click 'Manage My Board'. Click 'Viewboard' and 'title' to edit your board
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| How
can I change my homepage design? |
Top
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1. Sign In
2. Click "Edit Site Style"
3. Click the Template "Edit" button
4. Click "Change Template" and choose one of 32 templates. |
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| Will
you add more product categories in the future? |
Top
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Yes. We appreciate user requests and suggestions for new categories and intend
to adopt some of them in the future.
However, the EC21 product categories follow format that is standard on trade
sites.
Because EC21 product categories link to other trade sites, we cannot alter the
categories on EC21 site alone. Therefore, it may be some time before we are
able to add any new categories.
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| I
suspect an EC21 member is engaged in fraud. What shall I do? |
Top
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Please inform EC21 immediately. Forward any mail you have received from the
suspected fraudster to
customer service center. We will delete the member's ID from EC21. If
you receive any further suspect correspondence, please forward it to us
immediately.
We take online fraud extremely seriously. Please see our policy regarding fraud
at http://www.ec21.com/doc/app/content/terms_internet.html |
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| Can
I change my EC21 membership ID? |
Top
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No. However, you can create a new ID by re-registering as a free member.
If you re-register with a new ID, please advise us at
customer service center so that we can delete your old one.
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| I
know my ID and password, but I cannot log in. |
Top
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Please be sure not to use capital letters in your ID or password or input any
blank spaces after your ID or password.
If you are still experiencing difficulties logging in, please contact
customer service center. |
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| How
can I change my 'Trade Alert' settings? |
Top
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1. Login
2. Click "Trade Alert" in MY EC21
3. Select the categories (up to 10) you are interested in
4. Click "Submit"
Then you will receive information that fits selected categories |
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| I
cannot view the 'Trade Alert' delivered to my e-mail. |
Top
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| If you receive an error message, the information you are trying to view was
deleted by the user or EC21 staff. |
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| I
get an 'Invalid Number' error when submitting my registration. |
Top
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Please make sure you do not enter any spaces between or after numbers.
Also, ensure that you do not enter any characters other than numbers. |
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| How
can I find my password? |
Top
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1. Click 'Sign in ' and 'Forgot Password' link in EC21 main page
2. Input your email address used in EC21 registration, then click 'Submit'
3. Your EC21 ID and password will be automatically sent to the email address
you provided
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| I
cannot add categories to the Buying and Selling Categories fields when
submitting my registration. |
Top
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Please take the following steps to add a category.
1. Click the "Add" button in the Selling or Buying Category
2. A pop-up window appears
3. Check up to 5 category boxes and click "Submit"
4. Make sure that you click "Submit" to close the window. If the window remains
open, the added categories will not show up on the main screen
But Netscape users cannot access EC21 services. EC21 is supported only by
Internet Explorer.
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| Can
I send an inquiry if I'm not a member? |
Top
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Yes. Click "Send An Inquiry", then click "Send an inquiry as a non EC21
member".
As a member, you can save your inquiries to "Outgoing inquiries" in MyEC21.
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| I
cannot submit an inquiry when clicking 'Send'. |
Top
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Please make sure that you enter English characters only in the inquiry.
If you still cannot send an inquiry please
contact us. |
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| Why
are so many of my inquiries returning as failed? |
Top
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Due to the growing problem of spam on the internet, an increasing number of
email providers automatically block mail from widely used webmail services such
as hotmail, etc. Some email providers automatically block mail from @ec21
addresses.
Our technical staff is working on a solution to this. In the meantime, you can
resend your inquiry to the address on the returned mail using a different email
account. |
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