At present, when a user reports a case of fraud to us, we delete the suspect's offers and web site and cancel their membership to guard against possible repeat offences. We also maintain a blacklist of offenders to ensure that they do not gain admittance to EC21 at a later date. It is important to note that these steps may be taken on the suspicion of fraud, before obtaining evidence.

The EC21 Terms & Conditions provide that EC21 may cancel not only any member company's membership but also any member's registered offers at its own discretion.

EC21 assumes responsibility for refund disputes with its subsidiary stores (EC21 Premium Service subscribers).
However, when processing refunds, we kindly request your understanding that the refunded amount will be calculated by deducting the monthly usage fee for the duration of Premium Service usage from the total amount paid.
We would like to respectfully inform you that in the event of a refund-related dispute with a subsidiary store, EC21, as the franchiser, will take full responsibility for resolving the matter.