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Our Policy

As international trade over the Internet increases, Internet-related fraud is also becoming more common.

With the rapid increase in transactions by EC21 member companies, we are witnessing a marked rise in the number of innocent victims of fraud. At EC21, we are doing our utmost to minimize the financial losses sustained in such cases.

At present, when a user reports a case of fraud to us, we delete the suspect's offers and web site and cancel their membership to guard against possible repeat offences. We also maintain a blacklist of offenders to ensure that they do not gain admittance to EC21 at a later date. It is important to note that these steps may be taken on the suspicion of fraud, before obtaining evidence.

The EC21 Terms & Conditions provide that EC21 may cancel not only any member company's membership but also any member's registered offers at its own discretion.

EC21 cannot act as a mediator in disputes between companies regarding cases of fraud. By its very nature, international fraud is extremely difficult to prosecute, and while small cases are frequent, few are resolved satisfactorily. All EC21 members are advised to be vigilant at all times.

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