At present, when a user reports a case of fraud to us, we delete the suspect's offers and web site and cancel their membership to guard against possible repeat offences. We also maintain a blacklist of offenders to ensure that they do not gain admittance to EC21 at a later date. It is important to note that these steps may be taken on the suspicion of fraud, before obtaining evidence.

The EC21 Terms & Conditions provide that EC21 may cancel not only any member company's membership but also any member's registered offers at its own discretion.

EC21 handles refund issues for our Premium Service members. For refunds, we'll subtract the cost of the time you used the service from what you paid.