Our Services
1 All items will be 100% double checked before shipping.
2 Warranty is 12 months, it is valid since the day shipment begins.
For all product issue not caused by the man-made operation, we will replace or repair for free.
If man-made problem cause loss, then Product repair or maintenance need to be charged accordingly.
Like charger/cable is missing. The screen is broken down.
3.If buyer wants to exchange or return product, Items need to be packed well and contains all accessories. Usually, the buyer pays for the return shipping fee. And manufacturer affords ship forward to the buyer again.
4.For product maintenance, we need video support to judge problem from the buyer or offer Online technical guidance.
5.We will provide technical assistance for the whole life.
FAQ
1. Are you manufacturer?
Yes. we are manufacturer profession in thermal printer,handheld PDA, barcode scanner etc.
2. Would you provide SDK for me ?
Yes, we offer free SDK if you order sample.
3. What warranty for the products?
According to our warranty policy, we will provide 12 months warranty time from the shipment date for our products (Excluded the
consumable parts).
4. What is the mimimum order?
We accept one piece for standard products. If require OEM, will see detailed requirements and confirm MOQ to you
5. Can we get the free sample?
Sorry, generally we would not provide the free sample, If the cusomer confirm the specification and price, they can order the
sample firstly for the testing and evaluation.
When they place the mass order ,we can return the sample cost to the customers.
6. Do you accept Paypal?
Yes, we accept paypal, Besides ,we accept Western Union ,T/T.L/C,Secure payment (Escrow Service from Alibaba) and so on
7. What's the delivery time?
Generally, sample can be shipped in 2-3 working days after payment, For quantity, the leading time will be 1-4 weeks depends on
exact quantity.
8. Which way to deliver the goods?
By Express: DHL UPS TNT FEDEX or Aramex EMS E-packing
By Sea: Inform us the Sea Port to check which ship line
By air: Inform us the Airport to check which flight
Or pick up by the customers
9. What the after sale service?
a. Our all products will provide 12 months warranty
b. Enough stock spare parts for guarantee
c. Professional enginerrs provide 7*24 online service
